Healthcare AI Automation

Every patient interaction, taken care of.

main.oyik.ai runs the front desk for UK healthcare practices — inbound calls, outbound callbacks, and live chat — booking, paying, rescheduling, and cancelling automatically, day and night, in your patients’ own language.
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See how it works
  • Answers in <1 second
  • 30+ languages, auto-detected
  • Live CRM sync
  • Built for UK agencies
Live chat · Healthcare
AI Active
Hi, can I book an appointment tomorrow?
PATIENT
Yes — 10:30 AM is available.
OYIK.AI
Perfect, book it.
PATIENT
✓
Appointment confirmed Tomorrow · 10:30 AM
Available 24/7 English

24/7

Live on phone and chat, every day of the year

100%

Automated booking, rescheduling & cancellation

0

Human handoffs needed to complete a request

Multilingual

Speaks to patients in their own language
  • Answer patient enquiries 24/7
  • Reduce missed calls and missed appointments
  • Save reception staff valuable time
  • Deliver faster response times
  • Reduce administrative workload
  • Improve patient communication
  • Automate appointment management
Why Healthcare Providers Are Choosing AI Automation

Less time on the phone. More time with patients.

Healthcare teams spend valuable time answering calls, managing appointments, responding to repetitive patient enquiries, and handling administrative work. As patient demand grows, these everyday tasks can become difficult to manage efficiently.

main.oyik.ai helps healthcare providers automate these processes with AI-powered voice agents and chatbots that work around the clock, allowing staff to focus on delivering quality patient care.
Smarter Communication, Better Patient Care

Voice AI for seamless care.

main.oyik.ai’s voice agent answers calls, schedules appointments, takes payment, and manages follow-ups — all day, every day.
24/7 Patient Messaging

Meet the main.oyik.ai chatbot.

Live on your website, the chatbot handles patient messages the moment they come in — booking, rescheduling, cancelling, and taking payment, entirely inside the chat window.

  • 24/7 Live Chat
  • In-Chat Payments
  • Instant Booking
main.oyik.ai Assistant ● Online
Hi! I'm the main.oyik.ai assistant. I can book, reschedule, or cancel — anytime.
I need to move Thursday
Found it — your 2:00 PM with Dr. Bennett. Here's what's open:
Wed · 10:30 AM Riverside Clinic
Thu · 3:00 PM Riverside Clinic
Wednesday works
Booked for Wednesday at 10:30 AM. A payment link and confirmation have been sent to your phone.
Voice Agent

One system. Three ways in.

The same automation engine answers the phone, calls patients back, and chats on your website. Nothing is handled twice, and nothing falls through the cracks between channels.
  • IN

Answers every call. Every time.

When a patient calls your practice, the voice agent picks up instantly — no hold music, no voicemail, no missed calls. It understands why they’re calling, whether that’s booking a new appointment, rescheduling, cancelling, or asking a general question, and handles the entire interaction itself.

Every call runs under UK GDPR compliance, with full security measures applied to caller data, storage, and every system it touches. The agent is connected live to your CRM, calendar, and payment systems, so nothing it does needs double-checking or re-entering by your team.
  • UK GDPR Compliant
  • CRM & Calendar Sync
  • Stripe Payments
  • Zero Wait Time
Call answered instantly

At any time of day, identifying booking, reschedule, cancellation, or enquiry.

Live system check

Connects to your CRM, calendar, and website in real time.

Appointment booked & saved

Details captured, availability checked, record saved to your database.

Payment via Stripe

A secure link sent by text or email if payment is needed.

Confirmation & invoice

Sent by email the moment the booking is confirmed.

Reschedule or cancel — automatically

Verified by name, DOB, and phone, then actioned with no human step.

  • OUT

Calls back before they change their mind.

Every website enquiry deserves a fast response. The moment a patient submits a form on your site, the outbound agent calls them back — often within seconds — confirms their details, checks availability, and books the appointment live on the call.

It only ever transfers to a member of your team when the conversation genuinely needs a human, keeping your staff focused on the calls that actually need them.

  • Seconds, Not Hours
  • Live Booking on the Call
  • Smart Human Handoff
Website form submitted

A patient requests a call back or appointment on your site.

Instant outbound call

The agent calls back within seconds, before interest fades.

Live appointment booking

Booked on the call itself, synced to CRM, calendar, and dashboard.

Human transfer when necessary

Only when the request genuinely needs a person on your team.

Confirmation sent

By email or SMS, visible on the dashboard immediately.

  • CH

The same front desk, in the chat window.

Not every patient wants to talk on the phone. The chatbot lives on your website 24/7 and carries the exact same capability as the voice agent — booking, rescheduling, cancelling, and taking payment — all inside the conversation.

It’s synced to the same CRM and calendar in real time, so a booking made in chat looks identical to one made by phone, and your dashboard shows both side by side.

  • 24/7 Live Chat
  • In-Chat Stripe Payments
  • Same Backend as Voice
Always-on website chat

Instant replies to patient messages, any time of day.

Appointment booked in chat

Live availability checked and booked in the conversation.

Secure in-chat payment

A Stripe link sent and confirmed without leaving the chat.

Reschedule or cancel — automatically

Verified by name, DOB, and phone, same as the voice agent.

Confirmation & invoice

Sent by email the moment the request is completed.

Voice Agent — Call Flow

What happens when the phone rings.

A walk-through of a real inbound call, start to finish — the exact logic the agent runs every time, for every patient.

50

Concurrent calls, handled at once

Even at your busiest hour, every caller gets answered instantly — no queue, no busy tone, no voicemail.
Patient calls in

The phone rings and the agent picks up immediately — even if 49 other patients are calling at the exact same time.

1
Verifies the patient
A few quick details confirm who's calling, and the agent checks your CRM for an existing record.
2
New or existing patient?

The agent branches automatically, depending on what it finds in your CRM.

NEW PATIENT

Creates a new patient record in your CRM automatically, ready to book.

EXISTING PATIENT

Matches the caller to their existing record instantly.

3
Checks the CRM for open slots
Reads your live calendar in real time to find an appointment slot that actually works.
4
Reserves the slot

Books the slot the moment it's found, right after the patient record is set up or matched.

5
Sends a payment link

A secure payment link goes out immediately, by SMS or email, for the reserved slot.

6
Payment confirms the booking
The moment the patient pays, the appointment is booked automatically — no staff involvement.
7
Sends confirmation & invoice
An email and SMS confirmation go out immediately, along with the payment invoice.
8
CRM & dashboard updated — in real time
The booking, the payment, and the invoice all sync to your CRM and dashboard the instant they happen.
9
See It in Action

Everything your front desk handles, automated.

One agent, five jobs. Expand each to see what it does — the same logic runs whether the patient calls, gets called back, or messages the chatbot.
Books & reschedules appointments
Reads your live calendar and confirms bookings in real time — new patients, existing patients, same day or six weeks out. Book a Demo
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Processed automatically and logged instantly, with no manual admin from your team.
Responds accurately using your clinic’s own protocols, pricing, and FAQs.
Urgent or sensitive cases are flagged and routed straight to your team.
Calls a patient back within seconds of them submitting a form on your website.

New Appointment

Amelia Clarke
12/09/2026 10:30AM
amelia.clarke@mymail.com
Confirm
✓

Appointment Confirmed!

Your appointment is confirmed

Patient Name Amelia Clarke
Date and Time 12/09/2026 10:30AM
Patient Email amelia.clarke@mymail.com
Multilingual

Speaks your patients' language.

Patients don’t always call in English. The voice agent and chatbot can hold the entire conversation — booking, payment, rescheduling, everything — in the patient’s own language, then log every detail back into your CRM in English for your team.
  • English
  • Español
  • Français
  • العربية
  • 中文
  • Deutsch
  • Português
  • हिन्दी
  • Italiano
  • Türkçe
  • Polski
  • 日本語
Client Dashboard

Every call, chat & payment in one view.

Each client gets a custom-built dashboard to monitor voice and chat activity in real time — no need to check the CRM, phone system, or chat log separately.

The Dashboard Shows

  • Total inbound calls received
  • Outbound calls placed
  • Chat conversations handled
  • Appointments booked
  • Payments collected via Stripe
  • Reschedules & cancellations completed
  • AI performance and reports

Built On Your Systems

  • Connects to your existing CRM
  • Syncs with your live calendar
  • Linked to your website, voice, and chat
  • Stripe for secure payments
  • Email for confirmations & invoices
  • SMS & email for payment links
The Proof Is in the Process

<10 sec

Average time to answer a call or chat

24/7

Live coverage, every day of the year

100%

Automated booking, rescheduling & cancellation

0

Human handoffs required to complete a request

Multilingual

Speaks to patients in their own language

AI Solutions for Every Practice

Tailored automation for every specialty.

main.oyik.ai adapts to the way each practice type actually works — automating bookings, payments, and patient communication for the sectors we serve.

Dental

Automates booking, reminders, and rescheduling for dental practices, cutting down on missed appointments.

Skin Care & Dermatology

Streamlines consultation bookings and follow-ups for skin clinics and dermatology practices.

Private Clinics

Handles enquiries, bookings, and payments for private healthcare providers around the clock.

NHS Practices

Supports high call volumes with instant answering and automated appointment management.

Physiotherapy

Manages recurring appointment scheduling and rebooking for ongoing treatment plans.

Audiology

Books consultations and fittings, and handles rescheduling without adding to front-desk workload.
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How It Works

From first call to a live AI assistant.

Four steps to get your practice fully automated, from understanding how you work today to monitoring performance once you’re live.

1

Understand Your Practice

We learn how your clinic manages appointments, patient enquiries, and daily workflows.

2

Configure Your AI Solution

We build an AI voice agent and chatbot tailored to your healthcare business.

3

Connect Your Systems

We integrate with your booking software, calendars, CRM, and communication tools.

4

Launch & Optimise

Monitor performance through a central dashboard while we continuously optimise your AI solution.
Why Choose main.oyik.ai

Built around how your practice actually works.

Practices choose main.oyik.ai because we build practical AI automation designed around real clinical workflows, helping healthcare providers improve efficiency while delivering a better patient experience.
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  • Tailored AI Automation Solutions
  • Easy Integration with Existing Systems
  • Reliable UK-Focused Support
  • Scalable for Growing Healthcare Providers
  • Secure Implementation
  • Ongoing Optimisation & Support
Redefining AI for Healthcare

How main.oyik.ai leads the way.

main.oyik.ai delivers 24/7 responsiveness and full automation across the patient journey — voice, chat, and payments in one system.
Channels
Appointment Management
Interaction Quality
CRM & Calendar Sync
Payments & Invoicing
Human Handoff
main.oyik.ai
✓ Voice, Chat, SMS & Email
✓ Automated Booking, Reschedule & Cancel
✓ Natural, Multilingual Conversations
✓ Real-Time, Two-Way Sync
✓ Automated Stripe Payments & Invoices
✓ Only When Genuinely Needed
Other
○ Some Channels
○ Basic Scheduling Only
○ Scripted, English-Only
○ Manual or Delayed Sync
○ Limited or No Payment Support
○ Frequent Escalations
Integrations

Built on the systems you already use.

No new software to learn. The agent plugs into the tools already running your practice.

Reception Agent

Calendar

Website

Stripe

SMS

Email

WhatsApp

Live Chat

Customer Experience

Real Results From Healthcare Teams

See how AI helps property teams respond faster, reduce admin, and keep more viewings moving.

"Oyik.ai transformed how we manage patient enquiries. Our reception team spends less time answering repetitive calls and more time supporting patients who need personal attention."
Dr. Sarah Mitchell
"Appointment scheduling used to take hours every week. Now patients can book, reschedule, and receive reminders automatically without adding extra workload for our team."
James Wilson
"The AI assistant feels like another member of our front desk team. It handles routine conversations professionally while escalating important cases when needed."
Emma Roberts
Get Started

Every patient call answered, every enquiry handled.

Let main.oyik.ai handle calls, messages, bookings, and patient enquiries automatically — giving your healthcare team more time to focus on delivering exceptional care.
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FAQ

Frequently asked questions.

Everything practices usually ask before switching on the agent.
What is an AI Voice Agent?
It’s an automated assistant that answers phone calls, understands what a patient needs, and takes action — like booking an appointment — without a person on the other end.
Yes. Every call and chat runs under UK GDPR compliance, with full security measures applied to patient data and every system it connects to.
Yes — up to 50 concurrent calls, so patients are never left waiting or hitting a busy tone.
Yes. The agent is live 24 hours a day, every day of the year, so patients get answered even when your practice is closed.
Yes. The agent connects directly to your existing CRM, calendar, and website — there’s no new software for your team to learn.
Yes. Patients are verified by name, date of birth, and phone number, then rescheduled or cancelled automatically — by voice or in chat.
Yes. It handles routine calls and messages, and transfers to your team whenever a request genuinely needs a person.
Yes — the agent identifies itself at the start of the conversation. It’s designed to be efficient and natural, not to disguise what it is.
The agent transfers to your team whenever a request genuinely needs a human — it’s never the default, and your staff only step in when it counts.
It’s flagged and routed to your team, so nothing gets left unanswered.
Yes. A secure Stripe payment link is sent by SMS or email, and the booking confirms automatically the moment it’s paid.
Yes. The voice agent and chatbot can hold entire conversations in the patient’s own language, then log everything back into your CRM in English.